Política de reembolso
Refund Policy
60-Day Money-Back Guarantee
We want you to feel confident shopping with The Spoonify™.
If you are not fully satisfied with your purchase, you may request a return within 60 days of receiving your order.
Return Conditions
To be eligible for a return:
- The item must be returned in acceptable condition
- The item must not be intentionally damaged
- Proof of purchase may be required
Return Shipping Costs
Customers are responsible for covering return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Non-Refundable Situations
Refunds may not be granted for:
- Incorrect shipping addresses provided by the customer
- Delays caused by customs or carriers
- Normal wear and tear
- Lost return packages without tracking
To start a return request, contact us at: